Shipping Policies

CHR Enterprises - Poochas Doggie Closet offers UPS Ground and USP Priority Mail depending on your choice of delivery. 

On all orders with Expedited shipping, 2nd day air, next day air, etc..., We will make every attempt to process, pull, pack, and ship your order as soon as possible but, orders are still processed in the order they arrive. Your shipping choice is for the actual shipping method used. Items ordered with "2nd day air" delivery will not neccesarily be delivered in 2 days from the time the order was placed but should arrive within 2 day's of when the order was SHIPPED.

Return Policy

100% Satisfaction Guaranteed. 
With that being said, all items can be retuned (unless specifically noted at time of purchase) within 30-days with approved Return Merchandise Authorization number (RMA).  Please contact CustomerService@CHREnterprises.com immediately for assistance.  Again, 100% Satisfaction is our Guarantee.

Backorder Policy

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:

There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.

The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.

Transportation strikes, natural disasters, etc. When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.

If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship back orders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.

If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

Discontinued items will, of course, not be shipped.

You will receive a notice in the first package indicating the dispensation of any items not shipped.

Damaged Goods Policy

If damage occurs, have box and merchandise inspected by delivering carrier and notify Customer Services immediately at CustomerService@CHREnterprises.com or by phone (toll free) 888-739-4713.

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.